The Unhappiness Factor

difficult customer

One of the main goals of being of service, is to give to the customer what they want.

The problem is, many people in this world aren’t exactly clear on what exactly that is. Customers–people like you and me–get mucked up by all the No’s, the Should’s, and the Can not’s. We have a hard time getting to what we want and need because we don’t really understand what we will allow ourselves to have.

difficult customer
Helping a Customer Get What They Want
difficult customer service 101
Good service requires listening to the guest's needs. Specific questions help reveal details of what the guest likes.
service 101 giving good service
Unfortunately, customers aren't always able to articulate what they want.
unreasonable customer
Customers know what they don't want. Asking customers questions about preferences give servers clues as to what will make the guest happy.
unhappy customer in restaurant
Sometimes, guests know what they DO NOT want, more than what they ACTUALLY are looking for.

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