Service 101: Stay Out of the Kitchen!

Yesterday in the New York Time’s “Diner’s Journal,” New York Times’ “Your Money” columnist Ron Lieber wrote a brief dispatch about getting kicked out of Restaurant Marc Forgione in Tribeca in his post entitled “Why I got Kicked Out of a Restaurant on Saturday Night.” It’s a simple tale of customer vs. chef, clashing cultures, big egos, and differing points of view.

The abridged version of the story begins with journalist Lieber as diner. The writer was eating at Forgione’s restaurant this weekend when—during the height of service—Chef Forgione began berating one of his employees for talking back to him in, what I must assume to be, an open kitchen. The verbal attacks were so loud—Leiber wrote in his “Diner’s Journal” post—that many in the dining room were visually disturbed.

So enraged by the outburst’s effect on his appetite, Lieber marched into Forgione’s kitchen and scolded the chef for his behavior. When Lieber returned to his table to continue his meal, Chef Forgione followed him into the dining room to speak with the writer about the inappropriateness of his actions. No customer, Forgione said, has the right to reprimand the chef in his kitchen. Even if he was screaming bloody murder.

After a brief back and forth about unsuitable behaviors, Forgione demanded that Lieber (and his guests) leave immediately. Lieber did, in fact, exit the restaurant but departed with a burning desire to tell his story.

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