1. 3/18/2013

    From a customer’s point of view, this archetype is one of the worst because it’s the most confusing. If a server or barista is unenthused or uncaring (or even just plain rude) it’s almost more understandable because you think “yeah, she’s probably just having a day”. It’s when they act like they care and then don’t you almost feel betrayed. Anyway, great article.

  2. Daryl

    This is not the Friendly Incompetent. This is the Friendly Saboteur.
    Friendly Incompenent to me is someone who tries, but fails due to lack of skills.
    The guy in the bookstore is blatantly sabotaging the store!

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