5 Comments

  1. Megan
    2/21/2014
    Reply

    I always saw it as kind of shameful, because diners seemed to feel like since they were tipping you 5 bucks (or many more) they could treat you like shit. Mind you, there were always terrific customers who treated servers with the graciousness they deserved, but there were also a lot of dicks who expected you to SERVE them in a way that felt inherently demeaning, like no matter what you did to try and please them, it was never enough. There is something about the structure of the service industry and perhaps, as you say, the way the media portrays it that makes certain customers feel entitled to think of a server as beneath them. That is why the best diners are ones who have worked in restaurants. It should be like the Israeli army, if you live here you have to serve our country. If you want to dine in a restaurant, you have to have worked in one. These are the people who treat servers with the respect they deserve, because they know how hard it is. They are always the most gracious guests.

    • 2/22/2014
      Reply

      Megan,
      thank you so much for reading and leaving me such a great comment. I’m with you on everything you said. I also had some big idea a while back–I may have even pitched it to you back in our days as servers together–that our country should do as Israel has done and require all of our residents put in a year (or 2!) of mandatory service. Service, as I see is would be military, City Corps, volunteer work at a hospital/shelter, or work in a restaurant. I believe that if all 18 year olds today needed to give that level of commitment to their fellows and their country, the kids would be so much more grounded and less entitled…

      Thanks again, Megan. You’re one smart cookie!

  2. Kat
    2/23/2014
    Reply

    I’ve been in the Customer Service industry for over 10 years now, and I truly enjoy it. I used to be a waitress and I loved helping people enjoy a nice meal. I loved interacting with the kids especially! I ended up leaving the serving business simply because I was in a place dependent on the seasons and on the downtime I wasn’t able to pay the bills. I do miss it though! I wish more employers thought like you. Too many think that every employee is replaceable. Too many employees think that these kinds of jobs are temporary. But that could also be about the money. If you had the chance to make $50 grand a year… or $100 a night… which would you choose? My personal priority is financial security and I don’t want to be 50 years old and find myself still working on my feet, banking on cash tips to pay the bills. It’s hard to look at waitressing as a career when the money isn’t career-worthy.

    • 2/23/2014
      Reply

      Thanks, Kat. There are so many issues that make working in the service industry difficult, including being dependent on cash tips, rather than a salary. Perhaps there will be a time when service and kitchen staff will be on salary and consumers don’t tip because the liveable wage is built into the cost of food.
      Thank you for coming by, leaving your thoughts, and being such a thoughtful reader.
      Best,
      Brooke

  3. […] PS: Follow me on Twitter!*************************“Career waiters or full time bussers are regarded by friends, family, customers, and the business community with pity and dishonor.” (Food Woolf) […]

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