Press
What My Clients are saying
In just five days, you helped my business make a quantum leap forward. Our team is now able to communicate the vision for our restaurant, speak to our mantra, and come together over actionable items to get our restaurant ready to be open.
–Karim Webb, RaPour Restaurant
Bringing Brooke Burton in [as the Service Coach] was one of the best things we did for our restaurant.
–Dina Pepito, Sotto Restaurant
Brooke helped us take our service to another level. I endorse her.
–Jonathan Chu, Owner of Buddha’s Belly Restaurants
As the Service Coach, I offer a full range of service consulting for restaurants, hotels, and retail establishments looking to improve their customer service programs. With almost 20-years as a restaurant professional, I offer corporate consulting services and training programs that support great hospitality and improve sales. My services include in-house service needs assessments, corporate visioning work, manual writing, social media campaigns, service training, “Dining room school” (a program that gives restaurant managers/owners valuable service insights as they happen in real time), and intuitive service (how to see a problem or a customer’s need before they say anything).
Press Coverage and Mentions in the Media:
I have been featured on Matt Bites, Food 52, White on Rice, and Tasty Kitchen.
The Guardian UK:
“Burton and Greenstein’s code, with admirable chutzpah, goes a step beyond with a series of ethical prescriptions that would put most British newspaper food writers out of business.” See article here…
New York Times
The food section “Food Bloggers Get Ethical” See article here…
Diner’s Journal “Rules to Blog By” See article here…
Diner’s Journal “More Ethics for Food Bloggers” See article here…
LA Times
“LA’s Must Uproar Puts Blogger Ethics in Spotlight” See article here…
Columbia Journalism Review
There were faint stirrings of discomfort over the new ethics—or lack thereof. The Web site FoodEthics, launched by veteran bloggers Brooke Burton and Leah Greenstein in May 2009, published a Food Blog Code of Ethics that hedged on many of Claiborne’s principles, but still sought to partly maintain them: “We will try to visit a restaurant more than once (more than twice, if possible) before passing a final judgment . . . . We will sample the full range of items on menu. We will be fair to new restaurants . . . . We will wait at least one month after the restaurant opens, allowing them to work out some kinks, before writing a full-fledged review.” The code also urges bloggers to reveal when free food has been accepted, but a scan of blogs that review New York restaurants suggests that this is virtually never done.
LA Observed
“An Idea for Food Bloggers” See article here…
Time Out London:
“When are Food Bloggers Just Meal Blaggers?” See article here…
“Is the Food Blog Code of Ethics rigorous enough to be meaningful?” See article here…
In addition to my work as a Service Coach, I am also a freelance writer. The following are some of the publications I have writen for:
{ 2 comments… read them below or add one }
Hi Brooke,
I met you at Brad’s office and have since been to your blog several times.
Reading your blog makes me want to go back to Italy and I just returned when I met you
Just wanted to say hi and hope you are well
Dick Powell
Thanks Dick! I’m so glad you came by. It’s an honor to have you stop by the blog to read. You’re at the top of restaurant insiders. Thank you for reading and saying such kind words.