Service 101
Hi! I’m Brooke Burton I am a restaurant consultant and food writer based in Los Angeles. I have almost two decade’s experience in the service industry and proven success in guiding business teams to winning return customers and dedicated regulars. My work as a service and hospitality consultant for restaurants and businesses improves customer loyalty, increases check averages, and makes the art of giving great service obtainable. I improve business culture and systems to help support staff and management give great service to their customers.
I offer short and long term consulting. In the meantime, feel free to read my most recent Service 101 posts to get some insight into the business of giving great service.
- Service 101: Why Good Customer Service Is Hard To Find
- Service 101: The Friendly Incompetent, A Business Archetype
- Service 101: Valentine’s Day Tips
- Service 101: Home Health Inspection
- Food Woolf: A Year in Review 2012
For a more complete listing of Service 101 posts, please check my Service 101 list to the right of this post.
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Dear Brooke
I’m launching my own social hospitality site next month and been reviewing
on how you help the hospitality industry. Just wondering if you care to
feature on my blog and give other companies on my new site guidance
Please let me know
James Brown
*catering hospitality network *
@cateringHN
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